Terms of Use

About Our Terms

Thank you so much for visiting our website From Head to Heart. 

These Terms explain how you may use this Site.

References in these Terms to the Site includes all associated web pages. 

You should read these Terms carefully before using the Site.  By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them. 

If you do not agree with or accept any of these Terms, you should stop using the Site

If you have any questions about the Site, please contact us by e-mail: susie@fromheadtoheart.co.uk

Definitions

 

Content: means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;

Terms - means these terms and conditions of use as updated from time to time under clause 11;

Acceptable use policy: means the policy set out at the end of these Terms

Cookie policy - means the policy here which governs how we use cookies in the Site;

We, us or our - means SNVN Limited with registration number 09606973 with its registered office at 252A Lavender Hill London SW11 1LJ ;

 

Online terms and conditions for the supply of goods or services - means any terms and conditions which will apply to you ordering goods or services using the Site;

Privacy notice: means the notice, which governs how we process any personal data collected from you;

Submission - means any text, images, video, audio or other multimedia content, software or other information or material submitted by you or other users to the Site;

You or your - means the person accessing or using the Site or its Content.

 

Your use of the Site means that you must also comply with our Acceptable Use Policy, our Privacy Notice, our Cookie Policy and our Online terms and conditions for the supply of goods or services, where applicable.

Using the Site: The Site is for your personal use only.

You agree that you are solely responsible for any costs and expenses you may incur in relation to your use of the Site.

We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at susie@fromheadtoheart.co.uk

We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

Ownership, Use and Intellectual Property Rights

This Site and all intellectual property rights in it including but not limited to any Content are owned by us. Intellectual property rights means rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owner of them and free to use them as we see fit.

 

Submitting information to this site

 

Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site.  While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us via the Site (Submissions) and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not submit to the Site any information that you regard as confidential, commercially sensitive or valuable. We may use any Submissions as we see reasonably fit on a free-of-charge basis. We shall not be legally responsible to you or anybody else for any use of Submissions.

Accuracy of information and availability of the Site

While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose.  Any reliance that you may place on the information on this Site is at your own risk.

We may suspend or terminate operation of the Site at any time as we see fit.  Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

Hyperlinks and Third Party Sites

The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any Content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

Acceptable Use Policy

Acceptable use

As a condition of your use of the Site, you agree:

  • not to use the Site for any purpose that is unlawful under any applicable law or prohibited by these Terms

  • not to use the Site to commit any act of fraud;

  • not to use the Site to distribute viruses or malware or other similar harmful software code;

  • not to use the Site for purposes of promoting unsolicited advertising or sending spam;

  • not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);

  • not to use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity;

  • not to use the Site in any manner that harms minors;

  • not to promote any unlawful activity;

  • not to represent or suggest that I endorse any other business, product or service unless I have separately agreed to do so in writing;

  • not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks; and

  • not to attempt to circumvent password or user authentication methods.

Interactive Services

We may make interactive services available on the Site, for example areas where you can comment on Content.

We are not obliged to monitor or moderate Submissions to our interactive services. Where we do monitor or moderate Submissions we shall indicate how this is performed and who should be contacted in relation to any Submission of concern to you.

We may remove or edit any Submissions to any of our interactive services whether they are moderated or not.

Any Submission you make must comply with our Submission standards set out below.

Submission Standards

Any Submission or communication to users of our Site must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably. In particular, you warrant that any Submission or communication is:

  • your own original work and lawfully submitted;

  • factually accurate or your own genuinely held belief;

  • provided with the necessary consent of any third party;

  • not defamatory or likely to give rise to an allegation of defamation;

  • not offensive, obscene, sexually explicit, discriminatory or deceptive; and

  • unlikely to cause offence, embarrassment or annoyance to others.

Linking & Framing

You may create a link to our Site from another website without our prior written consent provided no such link:

creates a frame or any other browser or border environment around the content of our Site;

implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site; displays any of the trademarks or logos used on our Site without our permission or that of the owner of such trademarks or logos; or

is placed on a website that itself does not meet the acceptable use requirements of this Policy.

We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.

Using our Name and Logo

You may not use our trademarks, logos or trade names except in accordance with these Terms.

Breach

We shall apply these Terms in our absolute discretion. In the event of your breach of the Terms we may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions to law enforcement authorities or take any action we consider necessary to remedy the breach.

 

Limitation on our Liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:

losses that:

  • were not foreseeable to you and us when these Terms were formed; or

  • that were not caused by any breach on our part

  • business losses.

 

Limitation on our Liability

No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

 

Disputes

We shall try to resolve any disputes with you quickly and efficiently.

If you are unhappy with our products or services or the Site please contact us as soon as possible to let us know.

If you want to take court proceedings, the courts of England and Wales will have exclusive jurisdiction in relation to these

The laws of England and Wales will apply to these

 

Email: susie@fromheadtoheart.co.uk

Terms of Agreement

 

By signing the agreement below, you agree to the following provisions:

1. Outline of agreement

1.1 SNVN Limited operates under the brand and name From Head to Heart and agrees to provide training for the course that you have chosen. 

1.2 In this agreement, reference to ‘From Head to Heart / SNVN Limited includes all instructors who are employed, or act on behalf on From Head to Heart / SNVN Limited.

2. Payment

2.1 The training is for the course(s) you have selected. In exchange for this service, you agree to pay the price stated at the time of booking.

2.2 Upon signing this agreement, you agree to pay a non refundable and non-transferable deposit.

2.3 The total amount is due no later than 14 days before the start of the course. Failure to make payment will result in the cancellation of your place on the course and the deposit will not be refunded.

3. Cancellation

3.1 You are permitted to cancel your place on the course/event by way of written notice to susie@fromheadtoheart.co.uk within 14 days of purchase

3.2 If the cancellation is made after 14 days of booking you will receive a refund on course remainder only. Please note that any reasonable costs that have already been incurred by From Head to Heart / SNVN Limited will not be refundable.

The course remainder will be automatically debited from your account 14 days before the course begins. At that point, the entire amount is non-refundable.

Courses are not transferrable to another date.

4. Results and guarantees

4.1 From Head to Heart / SNVN Limited does not guarantee any results or make any health claims. 

4.2 Although ThetaHealing® has great benefits, results are dependent on a number of factors including, but not limited to your commitment to the course, participation, existing health conditions.

4.3 Any testimonials and examples are not intended to represent or guarantee that you will achieve the same or similar results.

4.4 From Head to Heart / SNVN Limited does not provide medical, legal, investment or business advice. All opinions are provided for your consideration and should not be solely relied upon. It is your responsibility to obtain professional advice.

 

5. Health

5.1 In order to experience the full benefits of ThetaHealing®, please refrain from drinking alcohol or consuming any illegal drugs for at least 48 hours prior to the start of the course/event as this may affect your ability to participate. If this rule is violated you will be asked to leave without a refund.

5.2 From Head to Heart / SNVN Limited does not claim to heal, treat or cure any health conditions. You must continue to take any prescribed medication throughout the entire duration of the course. Please speak with your doctor about reducing or eliminating meditation if appropriate.

5.3 It is your responsibility to inform From Head to Heart / SNVN Limited of any health conditions you have which may impact on your ability to participate on the course.

5.4 In order to gain full value from the course, you must be fit and healthy. If you have a health condition which will impact on your ability to participate on the course, From Head to Heart / SNVN Limited may suggest an alternative method of contact or decline participation for your safety.

5.5 Your mental state may be affected by the consumption of alcohol or illegal drugs and it is not permitted at any time whilst you are on the course. From Head to Heart / SNVN Limited reserves the right to cancel your place on the course in accordance with clause 9 of this agreement if you breach this requirement. If they violate this rule, they will be asked to leave without a refund.

 

6. Business and Self Promotion

6.1 Self promotion is not permitted on any platform hosted by From Head to Heart / SNVN Limited unless written permission is obtained directly from us. 

6.2 A platform hosted by From Head to Heart / SNVN Limited includes, but is not limited to, courses, events, practice groups, whatsApp groups and facebook groups.

6.3 Self promotional material is not permitted on any platform hosted by From Head to Heart / SNVN Limited and you must not solicit clients on any platform hosted by From Head to Heart / SNVN Limited. 

6.4 Should you wish to privately offer sessions to clients, this will be your sole responsibility and your business will be separate from From Head to Heart / SNVN Limited. 

6.6 Participation in a course/event is not intended to, or shall not be deemed to establish any partnership or joint venture between you and From Head to Heart / SNVN Limited.

6.7 From Head to Heart / SNVN Limited is not responsible for providing you with clients.

6.8 Any self promotion will result in the termination of this agreement in accordance with clause 9 of this agreement. 

 

7. Reasonable use of equipment

7.1 From Head to Heart / SNVN Limited uses various types of equipment during courses which include, but is not limited to electrical equipment, speakers, projectors, diffusers.

7.2 Use of this equipment requires specific handling and you must take reasonable care at all times during the course to ensure your safety. 

7.3 From Head to Heart / SNVN Limited will not be liable for any injury or loss which is caused by your negligence.

 

8. Off-site activities

8.1 There may be occasions where part of a course will take place off-site. In those circumstances, it is your responsibility to ensure you meet the group on time at the specified location.

8.2 You will be responsible for all travel and subsistence costs as these are not included in the course fee.

8.3 You must take reasonable care to ensure your safety and security for the entire duration of the offsite activity. 

 

9. Force Majeure

9.1 If, as a result of an act of God, force majeure, public emergency, restriction imposed by law or for any other cause beyond From Head to Heart / SNVN Limited’s reasonable control, we are unable to provide services to you, From Head to Heart / SNVN Limited shall not be in breach of this agreement but shall be authorised to substitute a reasonably satisfactory date and time to provide services.

9.2 If no such time is available, the remainder of the fees due for any service(s) that have not yet been provided will be waived. 

9.3 From Head to Heart / SNVN Limited shall not be liable for inability to provide services or fulfil the agreement in those circumstances. 

 

10. Termination

10.1 From Head to Heart / SNVN Limited reserves the right to terminate this agreement at any point if we feel that you are being disruptive, are acting in breach of the law, or are in violation of this agreement. All fees will become payable by you upon termination of this agreement.

 

11. Confidentiality

11.1 Confidential information refers to any data or information relating to you, whether business or personal: 

– which would reasonably be considered to be private or proprietary to you; 

– that is not generally known, and;

– where the release of that confidential information could reasonably be expected to cause harm to you. 

11.2 From Head to Heart / SNVN Limited agrees that we will not disclose, divulge, reveal, report or use, for any purpose, any confidential information which we have obtained, except as authorised by you or as required by law. The obligations of confidentiality will apply for the duration of the course/event and will survive indefinitely upon termination of this agreement.

11.3 All written and oral information and material disclosed or provided by you to From Head to Heart / SNVN Limited under this agreement is confidential information regardless of whether it was provided before or after the date of this agreement or how it was provided to From Head to Heart / SNVN Limited.

11.4 Any information disclosed to you by other participants as part of the course must also remain confidential.

 

12. Photography and Filming 

12.1 You consent to From Head to Heart / SNVN Limited using photographs and/or video recordings including images of you, both internally and externally to promote our services.

12.2 You understand that these images may be used in print and digital media formats, including print publications, website, e-marketing, posters, banners, advertising, film, social media, and teaching purposes.

12.3 You have the right to request to see a copy of the information we hold about you and to request corrections or deletions of the information that is no longer required. 

12.4 You can ask From Head to Heart / SNVN Limited to stop using your images at any time, in which case it will not be used in future publications, but may continue to appear in publications already in circulation.

 

13. Governing Law

13.1 This Agreement shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

14. Entire Agreement

14.1 This Agreement is the entire agreement and understanding between From Head to Heart / SNVN Limited and you and supersedes any prior agreement or understanding whether oral or written relating to this Agreement.

 

Email: susie@fromheadtoheart.co.uk

 

Privacy Policy

Welcome to SNVN Limited’s privacy notice.

 

We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

It contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal information about you. In this regard we are subject to the General Data Protection Regulation, which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

 

Important information and who we are & the Purpose of this privacy notice

 

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you fill in our contact form, sign up for updates about our products and services or purchase a product or service.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

 

Controller

 

SNVN Limited is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

Our full contact details are:
SNVN Limited
Name or title of person to contact: Data Privacy Manager
Email address: susie@fromheadtoheart.co.uk 

Postal address: 252A Lavender Hill, London SW11 1LJ
Telephone number: +44 7578688363

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we care deeply about your data protection rights and we would appreciate the chance to deal with your concerns before you approach the ICO so please contact us using the details above in the first instance.

 

Your duty to inform us of changes

 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

Third-party links

 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

The data we collect about you

 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

 

  • Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.

  • Contact Data includes billing address, delivery or postal address, email address and telephone numbers.

  • Financial Data includes bank account and payment card details.

  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

  • Usage Data includes information about how you use our website, products and services.

  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

 

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.

 

How is your personal data collected?

 

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you (where applicable):

    • apply for our products or services;

    • create an account on our website;

    • subscribe to our service or publications;

    • request marketing to be sent to you;

    • enter a competition, promotion or survey; or

    • give us some feedback.

  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies.

  • Analytics We may receive technical personal data about you from analytics providers such as Google.

  • We may receive Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Paypal, Stripe, Ideal, etc.

 

How we use your personal data

 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal or regulatory obligation.

  • To keep you updated about our products and services where you have consented to this. We shall send this information to you by email and/or post. You have the right to withdraw consent to marketing at any time by contacting us or by clicking on the ‘unsubscribe’ button in our emails.

Purposes for which we will use your personal data

 

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

1 Purpose /Activity: To register you as a new customer

Type of Date: (a) Identity, (b) Contact

Lawful basis for processing including basis of legitimate interest: Performance of a contract with you

 

2 Purpose /Activity: To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us

Type of Date: (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications

Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)

 

3 Purpose /Activity: To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey

Type of Date: (a) Identity (b) Contact (c) Profile (d) Marketing and Communications

Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

 

4 Purpose /Activity: To enable you to partake in a competition or complete a survey

Type of Date: (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications

Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

 

5 Purpose /Activity: To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

Type of Date: (a) Identity (b) Contact (c) Technical

Lawful basis for processing including basis of legitimate interest: (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation

 

6 Purpose /Activity: To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

Type of Date: (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical

Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

 

7 Purpose /Activity: To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

Type of Date: (a) Technical (b) Usage

Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

 

8 Purpose /Activity: To make suggestions and recommendations to you about goods or services that may be of interest to you

Type of Date: (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile

Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to develop our products/services and grow our business)

 

Marketing

 

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

 

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

 

Third-party marketing

 

We do not share your personal data with any third parties unless you have given your consent for us to do so.

 

Opting out

 

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

 

Cookies

 

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

 

Change of purpose

 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

 

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

  • External third parties such as service providers, professional advisers, HMRC and regulators; and

  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

International transfers

 

To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), eg:

  • with our service providers located outside the EEA;

  • if you are based outside the EEA;

  • where there is an international dimension to the services we are providing to you.

These transfers are subject to special rules under European and UK data protection law.

These non-EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law and all personal information will be secure. Our standard practice is to use standard data protection contract clauses that have been approved by the European Commission. Please contact us using the details above if you wish to obtain a copy of those clauses.

If you would like further information please contact us using the contact details in clause 1 above .

 

Data security

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

Data retention

 

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

If you use our products or services we shall retain your personal data for the time you are our client and for 3 years afterwards.  If you are not a client we shall retain your data for 2 years following your last engagement with us.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see ‘Request erasure’ below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

Your legal rights

 

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent.

  • If you wish to exercise any of the rights set out above, please contact us.

  • No fee usually required

  • You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

  • Changes to this privacy notice

  • We may change this privacy notice from time to time – when we do we shall inform you via our website.

Email: susie@fromheadtoheart.co.uk

 

Legal Disclaimer

All information on this site should only be used as a guide.

The information contained in this website and products and services provided are not aimed at diagnosing, treating or preventing any illness. The information contained on this site and services provided by ‘From Head to Heart / SNVN Limited’ are aimed at reducing the likelihood of illness occurring but not preventing it from occurring.  Anyone who has a health issue should consult a qualified practitioner. Every attempt has been made to ensure that the information held on this website is correct, and correctly accredited to the source. Additionally, ‘From Head to Heart / SNVN Limited’ and its authors are not responsible for any damage arising either directly or consequentially out of the use or inability to use the information or services provided.

Effective Date: 1 March, 2020

Contact & Queries

If you have any questions or comments, please contact us using the form here, or details outlined on the contact page

 © From Head to Heart  2020 - all rights reserved

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